Shipping policy
At theRehva, every order is carefully prepared and packed before it begins its journey to you. Please review the following information regarding order processing, shipping, and delivery.
1. Order Processing
Order Confirmation
Once an order is successfully placed and payment is received, you will receive an order confirmation via the email address or contact details provided during checkout.
All orders are subject to product availability and successful payment verification.
Processing Time
Orders are processed within 1–3 business days from successful payment confirmation.
Processing time refers to the time required to verify, prepare, and package your order.
Orders may take slightly longer to process during sales, promotional periods, public holidays, or circumstances beyond our reasonable control.
Order Cancellation
Cancellation requests should be submitted as soon as possible, as orders may enter processing shortly after they are placed.
Cancellation requests may only be accommodated before the order has been processed or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible.
To request a cancellation, please contact us at care@therehva.com as soon as possible and provide your order number.
2. Shipping & Delivery
Shipping Charges
We offer free shipping across India on all orders, with no minimum order value required.
All prices displayed on our website are inclusive of applicable taxes.
Payment
TheRehva currently accepts prepaid orders only. Cash on Delivery (COD) is not available.
Available payment methods will be displayed at checkout.
Delivery Timeline
Orders are typically delivered within 5–7 business days across India.
Delivery timelines may vary slightly depending on the delivery location, courier service, public holidays, or circumstances beyond our reasonable control.
Order Tracking
Once your order has been dispatched, you will receive a tracking link via email/SMS.
You can use the tracking information provided to monitor the progress of your shipment.
3. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact details, at the time of placing an order.
If an order cannot be delivered because of an incorrect or incomplete address, the recipient is unavailable or unreachable, or delivery is otherwise unsuccessful after reasonable delivery attempts, the shipment may be returned to origin by the courier.
If this happens, please contact us at care@therehva.com so that we can assist you with the available next steps.
Any applicable re-shipping arrangements or charges will be communicated to you before the order is re-dispatched.
4. Delayed, Lost, or Damaged Shipments
We work with third-party courier and logistics partners to deliver orders across India.
While we make reasonable efforts to ensure timely and safe delivery, circumstances such as courier delays, weather conditions, transportation disruptions, public holidays, incorrect delivery information, or other circumstances beyond our reasonable control may affect delivery timelines.
If your order is delayed, marked as delivered but has not been received, or appears to have been lost or damaged during transit, please contact us at:
Email: care@therehva.com
WhatsApp: 8802899404
Support Hours: 12:00 PM – 5:00 PM
We will review the matter and, where appropriate, coordinate with the relevant delivery partner to assist in resolving the issue.
Where an order is confirmed to be lost, damaged, incorrectly delivered, or otherwise affected in a manner requiring a remedy under applicable law or our applicable policies, we will provide an appropriate resolution, which may include replacement, re-delivery, or refund, as applicable.
5. Damaged or Tampered Packages
If your package appears visibly damaged or tampered with at the time of delivery, we recommend documenting the condition of the package and contacting us as soon as possible.
Please retain the original packaging and product until the matter has been reviewed.
An unboxing/opening video is strongly recommended as supporting evidence for claims relating to damage, missing items, or discrepancies in the shipment.
The absence of an unboxing video will not, by itself, determine the outcome of a legitimate customer complaint. Each case will be reviewed based on the information and evidence available.
6. Failed Delivery & Return to Origin (RTO)
Our courier partners may make multiple delivery attempts before marking a shipment as undeliverable.
An order may be returned to origin if, for example:
The delivery address is incorrect or incomplete.
The recipient is unavailable or unreachable.
Delivery is repeatedly unsuccessful.
The recipient refuses to accept the shipment.
If an order is returned to origin, please contact our support team at care@therehva.com or 8802899404.
Where re-shipping is possible, any applicable re-shipping arrangements or charges will be communicated to you before the order is re-dispatched.
7. Force Majeure
Order processing, dispatch, or delivery may be delayed due to circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, transportation disruptions, strikes, civil disturbances, or significant disruptions to courier and logistics services.
In such circumstances, we will make reasonable efforts to communicate material delays and resume normal processing and delivery as soon as reasonably possible.
Nothing in this section is intended to limit any rights or remedies available to consumers under applicable law.
8. Size & Fit Exchanges
TheRehva offers exchanges for size or fit-related issues when the request is raised within 1–3 days from the date of delivery.
To be eligible for a size or fit exchange:
The product must be unused and unwashed.
The product must be in its original condition.
All original tags and labels must be attached.
The product must not have been altered or damaged.
Size exchanges are subject to the availability of the requested size in the same design. As our products are produced in limited batches, the requested size may not always be available.
If the requested size is unavailable, we will contact you and provide the available exchange or refund option, as applicable.
For complete details, please refer to our Returns & Exchange Policy.
9. Customer Support
For questions or concerns regarding your order, shipping, delivery, or exchange, please contact us at:
Email: care@therehva.com
WhatsApp: 8802899404
Support Hours: 12:00 PM – 5:00 PM
Please keep your order number available when contacting us so that we can assist you efficiently.
10. Grievance Redressal
For complaints or concerns relating to an order or services provided through our website, customers may contact us using the details provided above.
TheRehva will handle consumer complaints in accordance with applicable law and applicable grievance-redressal requirements.
11. Policy Updates
TheRehva may update this Shipping Policy from time to time to reflect changes in our operations, services, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date.
Important
This Shipping Policy should be read together with our Returns & Exchange Policy and other applicable terms published on theRehva website.
Nothing in this Shipping Policy is intended to exclude, restrict, or waive any rights or remedies available to consumers under applicable Indian law.
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