Refund policy

At theRehva, we want you to love what you wear. If something isn't right, here's how returns, exchanges, and refunds work.

1. Overview

This Return & Refund Policy should be read together with our Shipping Policy. It applies to all orders placed on therehva.com.

2. Size & Fit Exchanges

theRehva offers exchanges for size or fit-related issues when the request is raised within 1-3 days from the date of delivery.

To be eligible for a size or fit exchange:

• The product must be unused and unwashed.
• The product must be in its original condition.
• All original tags and labels must be attached.
• The product must not have been altered or damaged.

Size exchanges are subject to the availability of the requested size in the same design. As our products are produced in limited batches, the requested size may not always be available. If the requested size is unavailable, we will contact you and provide the available exchange or refund option, as applicable.

3. How to Request an Exchange

To request an exchange, contact us within 1-3 days of delivery at:

Email: care@therehva.com
WhatsApp: 8802899404
Support Hours: 12:00 PM - 5:00 PM

Please include your order number and reason for the exchange request. Once approved, we will share instructions for the next steps.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 1-3 days of delivery with details and, where possible, photos or a video of the issue.

An unboxing/opening video is strongly recommended as supporting evidence for such claims. The absence of an unboxing video will not, by itself, determine the outcome of a legitimate customer complaint. Each case will be reviewed based on the information and evidence available.

Where a claim is confirmed, we will provide an appropriate resolution, which may include replacement, repair, or refund, as applicable.

5. Non-Returnable Items

Items that have been used, washed, altered, or returned without original tags will not be accepted for exchange or refund.

6. Refunds

Where a refund is applicable, it will be processed to your original payment method within 3-7 business days of us receiving and inspecting the returned item, where applicable, or confirming the issue.

As theRehva currently accepts prepaid orders only, all refunds are issued to the original payment method used at checkout.

7. Return Shipping

For all approved returns and exchanges, including size or fit exchanges, the customer is responsible for the cost of return shipping. theRehva does not arrange or reimburse return pickups.

Please ship the item back to the address we provide when we approve your request. Use a trackable courier service and keep your proof of dispatch. theRehva is not responsible for items that are lost or damaged in transit, or that reach us late. Returns that arrive without tracking may not be processed.

Return shipping charges already paid are non-refundable. The exception is an item that arrived damaged, defective, or incorrect. In that case, please contact us with photos within 3-7 days of delivery and we will let you know how we will resolve it.

If we send a replacement or exchange item to you, we will confirm any shipping charge for it before dispatch.

8. Order Cancellations

Cancellation requests may only be accommodated before an order has been processed or dispatched. Please refer to our Shipping Policy for full details on order cancellation.

9. Grievance Redressal

For complaints or concerns relating to a return, exchange, or refund, customers may contact us using the details provided above. theRehva will handle consumer complaints in accordance with applicable law and applicable grievance-redressal requirements.

10. Policy Updates

theRehva may update this Return & Refund Policy from time to time. Any updated version will be published on this page with the revised effective date.

Important

This Return & Refund Policy should be read together with our Shipping Policy and other applicable terms published on theRehva website. Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies available to consumers under applicable Indian law.

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